Terms of service
RETURNS & REFUNDS POLICY
Olla Gym
Return Window
You may request a return within 14 days of receiving your order.
Eligibility
To be eligible for a return, items must:
- Be unused and unworn
- Have original tags attached
- Be in original packaging
- Include proof of purchase
How to Request a Return
To initiate a return, contact us at:
Include:
- Order number
- Full name
- Reason for return
- Photos (if applicable)
Returns sent without prior approval will not be accepted.
Return Shipping
- Customers are responsible for return shipping costs
- In case of defective, damaged, or incorrect items, Olla Gym will cover return costs
Non-Returnable Items
We do not accept returns for:
- Final sale or discounted items
- Gift cards
- Personal-use items (when applicable)
Exchanges
We do not offer direct exchanges.
To get a different item, please:
- Return the original item
- Place a new order
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds are issued to the original payment method
- Processing time: up to 10 business days
Banks or credit card providers may take additional time.
If you haven’t received your refund after 15 business days, contact us.